If you are a landlord of commercial real estate offices, you are likely to want successful, satisfied tenants who readily agree to extend their leases. The following tips are some simple ways to ensure tenants remain satisfied with their space.
Offer a Welcome Package
It sounds almost too simple, but a welcome package will help you stand out and set a good tone to a new business relationship. This can include information about local amenities and businesses as well as some treats like fruit or chocolate. It also provides you with a way to add details about payment information and building rules in a warm, pleasant manner.
Shortly after your tenants move into their commercial real estate offices, check in with them to ensure that everything is to specifications. This also provides you with the chance to arrange another visit to touch base and see how they are maintaining the office.
Handle Repairs Promptly
Failing to make repairs in a timely manner is a surefire way to upset your tenants. Plus, you run the risk of a small issue becoming a major problem that causes building damage. Try to address repairs within 24 hours. If that isn’t possible, give updates in a timely manner and communicate frequently.
Ask the tenants of your commercial real estate offices how they prefer to communicate, whether by telephone, text, email or snail mail. If you go on vacation, or are otherwise unavailable, ensure that your assistant is readily available for your tenants.
You want the tenants to pay on time and maintain the offices, so a friendly yet professional relationship is appropriate. Be courteous and polite and respond to them in a professional manner.
Of course, safety should be a priority. Not only can safety problems lead to liability issues, but tenants appreciate your efforts to address repairs or make improvements that make the commercial real estate offices both comfortable and safe. Records of the repairs or improvements will be important should an issue arise that involves your insurance.
At Menlo CRE, we have been assisting and advising landlords of commercial real estate offices for many years. Contact us today and let us help you build professional relationships with your tenants.